After we have receive your appointments, we will send you 2 separate emails:

1. Booking Confirmation email: Contains all your appointment details.

2. Pre-Appointment Survey: To best use our time together in person, we will administer a pre-appointment survey to collect some basic administrative information.

After we have received your survey feedback, you will receive a Zoom meeting invitation at least 24 hours before your appointment.

Please contact us if you have trouble access.

In your first appointment, you can expect a judgement-free, welcoming and safe environment where you will be supported.

Throughout the appointment, your dietitian will continue to learn more about you, including your motivation, reason for booking, lifestyle, goals, barriers, struggle, medical history, living situation, current diet and movement, so we know how to support you best.

We will discuss any health topic you are interested in and address your concerns and questions.

Toward the end of the appointment, we may start brainstorming some first steps of making changes together. We will wrap our heads together to make changes you feel comfortable with. In this process, you are the expert on yourself, and we are here to guide you to where you want to be in a supportive way.

Before the session ends, we will discuss the best frequency for touching base in the next few weeks and may book in the next session together.

Everything we discuss during the appointment will be put into writing for you during the session so you don’t feel the pressure to remember it all.

Review appointments are essential for maintaining momentum. It will often start with reviewing how the changes or behavioural experiments from the last session went. We will discuss any barriers and how to work around it if you want to give it another go.

Then, we will touch base on changes in your life, overall health and diet.

As always, we will discuss any topics you are interested in or answer any of your questions.

Then we may come up with new changes, if any, you want to make, set goals and discuss the next review.

When you are satisfied with your progress and lifestyle, we will call it the closure of our working relationship, and hopefully, you will never need to see a dietitian with the same problem again.

We take an individualised approach when working with our clients. The frequency and duration depend on a number of factors, including motivation for change, goal, current state, level of understanding, and complexity of the condition. Often appointments are more frequent at the start and gradually spaced out further as you build confidence.

The best practice for care frequency is 2 weeks, as it helps you build momentum and make sustainable change and progress. But everyone is different. Most of our clients touch base every 3-4 weeks at first, then slowly decline and eventually cease treatment.

Here are the common number of appointments and duration for specific concerns:

• Mastering intuitive eating: 10-15 sessions (3-6 months)

• Disordered Eating and Eating disorder: highly dependent on the complexity and obstacles in recovery. May take 20-30 sessions over 2-3 years

• Chronic disease management: 7-8 sessions (~1 year) or book according to your annual care plan quota

• Weight and body concerns: ~20 sessions spam 2-3 years for making sustained changes.

• Starting Elimination diet for IBS/food chemical sensitivity: 5-8 sessions (6 months)

• Sports Nutrition: as needed.

Medicare covers dietitians and other allied health services ONLY under a GP management plan.

Your GP will determine if you are eligible for a care plan. Current care plans that are valid for dietetic services include:

• Chronic Disease Management (CDM); formerly known as Enhanced Primary Care (EPC)

• Eating Disorder Plan (EDP)

Current Medicare rebate for each dietetic visit is $58.30.

Registered dietitians (APD) are automatically registered with all private health insurance.

Dietetic services are covered under “Extras” in private health insurance plans. Please refer to your insurance policy for rebate amounts and limits.

Upon the payment has been processed after each session, you will receive a paid invoice, valid for making a claim.

No - you will not be charged when making an appointment

At Timeless Dietetics, all client personal information, including card details, is stored in Halaxy. Halaxy is a professional patient management software that collects and encrypts your card details in the pre-appointment survey.

However, NO charge will be incurred before the end of each appointment without your permission.

Currently, we only accept debit or credit card payments. The secured healthcare management system will ask for your card details in the pre-appointment survey.

At the end of each appointment, the dietitian will ask for your permission to process payment before submitting a request to the system. After the payment is processed, you will receive an email containing the invoice, which you can use for a rebate.

You can find an appointment link in the appointment confirmation email and reminder emails for each of your appointments. You can click the link ’manage booking’ to adjust your appointment.

If you arrive at your appointment late, the session will end at the scheduled time regardless of when it started and full payment is expected.

However, please contact your practitioner (call or message the contact number in your appointment confirmation email) as soon as you know you are running late. We will try our best to adjust your appointment schedule so you get the full appointment time.

We offer free cancellation and rescheduling with 24 hours or more notification. A cancellation fee of 75% of the regular session fee will be incurred if cancellation and rescheduling are notified within 24 hours before the appointment. A fee of 100% of the regular session fee will be incurred for no-show appointments.

However, we know that life happens sometimes, so we try our best to understand your situation and arrange accordingly

At TImeless Dietetics, we take privacy and confidentiality very seriously. We provide healthcare services in accordance with the Privacy Amendment (private sector) Act Guidelines.

Appointments are conducted privately. Every patient will get a dedicated meeting link each time so no other people can join our appointment without your permission.

All your personal details, medical record and financial information will be encrypted and only be stored in a professional healthcare patient management system (Halaxy).

your details will not be disclosed to third parties without your permission, and informed consent needs to be obtained. This includes sharing details with other healthcare professionals in the clients’ care team. In the case where clients’ medical files are used for educational purposes, all information will be disclosed as de-identified documents.

All clients’ records (personal details, medical information, and treatment) are kept for at least 7 years with self-encrypted software and will be audited and destroyed after 7 years upon discharge from dietetic service as per Privacy Amendment (private sector) Act Guidelines.